Order Return Policy for House of Sarabella

Effective Date: January 01, 2023

At House of Sarabella, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it to us subject to the following terms and conditions:

1. Eligibility for Returns:

1.1. Products Eligible for Return: Most products purchased from House of Sarabella are eligible for return. However, certain products such as personalized or custom-made items are not eligible for return unless they are defective or damaged.

1.2. Condition of Products: To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Any product that shows signs of use, wear and tear, or damage may not be eligible for return.

1.3. Return Timeframe: You must initiate the return process within 30 days from the date of delivery.

2. Return Process:

2.1. Return Authorization: To initiate a return, please contact our customer support team at info@houseofsarabella.com or fill out the contact form provided below.

2.2. Return Shipping: You are responsible for shipping the product back to us. We recommend using a trackable shipping service to ensure the safe return of the product. The shipping costs for the return will be your responsibility unless the product is defective or damaged.

2.3. Packaging: Please ensure that the product is securely packaged to avoid damage during transit. We are not responsible for any damage that occurs during the return shipping process.

3. Refund Process:

3.1. Inspection and Processing: Once we receive the returned product, our team will inspect it to verify its condition. If the product meets the return eligibility criteria, we will proceed with the refund process.

3.2. Refund Method: Refunds will be processed using the original payment method used for the purchase. Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount.

3.3. Refund Timeframe: Refunds will be processed within 5-7 Business Days from the date of receipt of the returned product. The time it takes for the refund to appear in your account may vary depending on your payment provider.

4. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item on our website.

5. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately at info@houseofsarabella.com.

We will assist you in resolving the issue by providing a replacement or refund as appropriate.