Shipping Policy for House of Sarabella

Effective Date: January 01, 2023

 

1. Order Processing Time:

1.1. Processing Time: Once your order is placed, it will be processed 3-4 business days. Please note that this processing time does not include weekends or public holidays.

1.2. Order Verification: In some cases, we may need to verify certain details of your order to ensure its accuracy and security. This may result in a slight delay in processing your order, and we appreciate your understanding.

2. Shipping Methods and Delivery:

2.1. Shipping Carriers: We work with reputable shipping carriers to ensure reliable and timely delivery of your orders. The carrier for your order will depend on factors such as your location, the shipping method selected, and the nature of the product(s) being shipped.

2.2. Shipping Options: We offer various shipping options to accommodate your needs. During the checkout process, you will be able to choose from the available shipping methods based on your location and desired delivery timeframe.

2.3. Delivery Times: The estimated delivery time will depend on your chosen shipping method and your location. Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances, such as weather conditions or logistical issues.

2.4. Tracking Information: Once your order is shipped, we will provide you with a tracking number or a link to track your package. You can use this information to monitor the progress of your shipment.

2.5. International Shipping: We offer international shipping to select destinations. Please note that international orders may be subject to customs clearance procedures, which can cause additional delays. Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the recipient.

3. Shipping Fees:

3.1. Calculation: Shipping fees are calculated based on factors such as the shipping method selected, the weight and dimensions of the package, and the destination. The applicable shipping fee will be displayed during the checkout process before you complete your order.

3.2. Free Shipping: We may offer free shipping promotions from time to time, subject to certain conditions such as minimum order value or specific products.

4. Address Accuracy and Changes:

4.1. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues resulting from an incorrect or incomplete address provided by the customer.

4.2. Address Changes: If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed or shipped.

5. Order Tracking and Support:

5.1. Tracking Information: You can track the progress of your shipment using the tracking number or link provided in the shipping confirmation email. If you have any questions or concerns about your shipment, please contact our customer support team, and we will be happy to assist you.

5.2. Shipping Issues: In the rare event that your package is lost, damaged, or significantly delayed during transit, please reach out to us immediately. We will work closely with the shipping carrier to resolve the issue and ensure a satisfactory resolution.